Purchasing information
After your order is placed you will receive a confirmation email from us. It may take up to 24 hours until you receive a license key or instructions on how to generate it (depending on the product you purchased).
Customers ordering products that include full source code will be contacted to verify their identity.
We accept the following payment methods: secure online credit card, wire transfer, phone, fax, mail/check/money order and Paypal. Please follow the instructions on the payment screen for more details.
All your personal information will be handled in the strictest confidence and would not be disclosed to any third parties unless required by law, regulation or court order.
We use Secure Sockets Layer (SSL) to process your transactions in order to keep your information confidential during any online financial transaction with us. We do NOT keep your credit card data on our servers.
All Mono Software products can be downloaded and evaluated for unlimited period of time. Therefore, we generally make refunds only in cases where a credit card was stolen and used to purchase a product license.
Purchases of source code editions of our software are not refundable.
All requests for refunds are thoroughly investigated by our technical and legal departments, and all fraudulent claims are reported to the appropriate authorities.