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Mono Support Monox web.config error during install (Closed)

Viewed 67672 time(s), 26 post(s). 9/5/2011 6:45:26 PM,  by garyhand
garyhand
11

garyhand 9/8/2011 3:34:36 PM

They are looking at it at least. Hoping for a solution. Will let you know when the problem is resolved.
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garyhand
12

garyhand 9/12/2011 9:09:05 PM

After I was able to complete the install, I don't know what they did but it worked, I ran into this Error 500.19. Instead of logging in as admin I clicked the link to create a new user and got the attached error. Is this an Arvixe support issue?

Gary
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denis
13

denis 9/12/2011 9:17:27 PM

Can we see your web.config? It appears that at least one handler (RadUploadProgressHandler) is for some reason added twice to it.
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garyhand
14

garyhand 9/12/2011 9:36:57 PM

Here is the web.config from the Membership directory.

Gary
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denis
15

denis 9/12/2011 9:44:37 PM

There should not be a web.config file in the Membership directory of the MonoX installation at all. I didn't notice the full path initially, but something is wrong with the file/folder structure, as this seems like the copy of the web.config from the root folder . The error you are seing is caused by adding all neccessary folders in the root web.config, and trying to add them again in the web.config file in the Membership folder.
There are only two web.configs in the whole installation - one in the root, and another in the /MonoX/Admin. Could you please try to remove this one and see iff that helps?
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garyhand
16

garyhand 9/13/2011 2:56:54 AM

Well it did help but now I have a new issue. This what happens after I create a new user.

Gary
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khorvat
17

khorvat 9/13/2011 6:39:28 AM

Hi,

can you please take a look at your e-mail (SMTP) settings in the web.config as they may affect this. Can you please send us an error log from the /MonoX/ApplicationData/Logs/*.log folder so we can check the exact issue ?

SMTP settings in the web.config looks similar to this
<smtp deliveryMethod="Network" >
  <network host="mail.yourdomain.com"  />
</smtp>



Regards
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garyhand
18

garyhand 9/13/2011 5:43:40 PM

Here are the logs for yesterday. The first time the error occured I though it might be the smtp config so I found the lines in the web.config and modfied them. I am still getting the same error when I try to resend the confirmation email or when I attempt to create a new user.

Gary
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khorvat
19

khorvat 9/13/2011 8:34:37 PM

Hi,

I have reviewed the logs and it seems to me that this is SMTP related can you please send us the SMTP section from the web.config ? (Please remove and credentials you have in that section)

Regards
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denis
20

denis 9/13/2011 8:57:00 PM

Maybe it would be a good idea to temporarily give admin credentials to some of our support engineers so we could go over your settings and speed this up.
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